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Thank you for your kind introduction,
and hello everyone.
First of all, I’d like to say how honoured I am by your
invitation. Every day, in our individual companies, we discuss
our ideas about the economic and technological context in
which our industry operates. Prestigious forums like this
one broaden these exchanges and help us all move forward.

As a Canadian company headquartered in Montreal, it’s
also very stimulating to be at an event with the major international
players in our industry.
Thank you, once again, for giving me this opportunity to talk
to you.
I’ll just mention, however, that having me speak after
Brian Mulroney is setting the bar a bit high… but I’m
not complaining, at Transcontinental, we like challenges!
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The
purpose of my presentation today is to explain how we, as
a printer, see our industry changing in the years ahead. I’ll
also be outlining our game plan. I’d like to stress
the “as a printer” part, because with our daily
newspaper, magazine and book operations, and their rapid digital
development, we also define ourselves as a media company.
This is true for a number of the companies here as well.
To give you a brief overview, Transcontinental Media is the
fourth largest print media group in Canada, with more than
3000 employees and revenues of close to 600 million dollars
in 2006. As a publisher, our strategy is targeted: our newspapers
are focused on geographic communities and our magazines on
communities of interest. Our periodicals specialize in specific
niches, such as women’s magazines, home and gardening,
sports and leisure, business, and so forth.
“Targeting,” “niche” and “specialization”
are words that will recur often as I talk about our printing
operations today.
Obviously, my point of view is that of a Canadian printer
that has grown first of all in its own market, but whose main
development in the future will be in markets outside of Canada.
I’ll be talking to you in straightforward terms, as
a man who has spent most of his career in the printing industry
in North America and who must, by virtue of his function,
guide the company he heads beyond this decade. Although I
plan to remain as general as possible, I’ll be illustrating
my points with examples from the company I know best, Transcontinental.
Since I’m speaking to a group of entrepreneurs and managers,
I’ll be very concrete and will focus on the essentials.
Indeed, as I realized when preparing this speech, essential
and simple are often synonymous, like the way real life forces
us to keep our feet on the ground.
THE MYTH OF AN ENDANGERED INDUSTRY
I’d like to first debunk a myth, the myth that the
printing industry is endangered, or even threatened with extinction.
This is simply not the case. The reality is that, like every
other industry, ours is undergoing a rapid and profound transformation
and that there are challenges in abundance.
First, we are seeing the emergence of new consumer behaviours.
I’m referring here to the penetration of the Internet
and digital technology in general into daily life, especially
among young people. But a new technology does not make the
previous ones disappear: radio did not eliminate newspapers,
television did not eliminate radio and the Internet won’t
eliminate all the rest. At Transcontinental, it is within
the framework of complementary that we are accentuating the
shift to digital in all our activities.
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We are also seeing the rise of new values, with the primary
one being concern for the environment. It is difficult to
measure its precise impact, but we are very aware that it
is a major and irreversible trend. Just think about the almost
ubiquitous adoption of “sustainable development”:
even politicians are using it in their election campaigns.
Will this new awareness lead to the disappearance of paper
and its replacement by computer screens and accessories like
MP3 players and cell phones? I don’t think so. But as
responsible companies we must now deal with the heightened
concern about the environment.
At Transcontinental, we’ve been doing so our way, that
is by mobilizing our business partners and, above all, our
people. In the past few weeks we have announced three specific
environmental initiatives. One of them — in partnership
with Cascades — involves offering 100% post-consumer
fibre recycled paper to book publishers; another is our launch
of Canada’s first French-language magazine on sustainable
development.
I’d just like to mention that electronic paper will
be introduced in the West in 2007. Even though it won’t
be widely adopted overnight, environmental considerations
will promote the rapid growth of e-paper. For my part, I like
to see it as another complementary way that our industry can
grow.
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Another phenomenon is the new face of globalization. I’m
talking about the rise of “emerging economies.”
This is not a new development. You will recall the Asian dragons
of the 1980s, such as South Korea and Taiwan, which have become
highly industrialized nations.
What is new, on the other hand, is that emerging economies
are creating a strong counterweight to the United States and
the European Community. One need only think of BRIC, that
is, Brazil, Russia, India and China. This grouping accounts
for 42% of the world population.
These countries have given birth to powerful multinationals.
A study by the Boston Consulting Group identified the top
100 and its ranking was published in Business Week
magazine last July. Over the past four years they have grown
an average 24% and they are active in almost every sector
of the economy.
These multinationals are spearheading the economic expansion
of their countries. Their domestic market gives them a solid
industrial base, with a cheap labour force, and they benefit
from active government support in external markets. They have
the financial resources to play a major role in international
markets.
Due to its huge population and potential, China ranks number
one among these emerging countries. China has grown at an
average rate of 10% a year for the past 20 years. The pace
of printing plant construction and modernization, among others,
is very fast and they are increasingly turning toward exports.
What is to be done?
At Transcontinental, we have studied these developments and
a group of senior managers made a trip to China. The situation
there varies from company to company. We concluded that only
certain types of books are vulnerable to the threat posed
by Chinese printers. The good news is that other printing
products, which account for 85% of our sales, are at very
little or no risk.
The big advantage that Chinese printers have is that their
prices are very low. Their raw materials are less expensive
and they have a cheap labour force: a Chinese press operator,
for example, earns $1000 a year compared to $60,000 here.
On the other hand, the biggest barrier Chinese printers are
up against is time.
In other words, China competes with us most effectively in
the market for books that are labour intensive or that do
not have tight delivery deadlines, such as large format art
books that sell for high prices and can absorb turnaround
times of several weeks.
However, at Transcontinental, we have specialized in short
and medium-run books that range from a few thousand to 150,000 copies,
and there are few benefits to having such books printed in
China. For a number a years we have also quite successfully
developed very short-run digital printing, with turnaround
times of barely eight days.
Furthermore, our proximity to our customers and our knowledge
of their needs has allowed us to develop many value-added
services, both in pre- and post-press operations. We are also
making massive investments in efficiency improvements. For
instance, last year we opened our new ultramodern printing
plan in Louiseville. This plant not only reduces our costs,
it also cuts our cycle times by half, which means our customers
can get to the market that much faster.
Lastly, we have always had a reputation for being in the vanguard
of technology. Our goal now is to be world leaders in this
area. So it was that last June, at our plant in Beauceville,
we finished installing our first Goss autotransfer press line,
which allows us to switch from one print job to the next without
interruption. This involved an investment of 20 million
dollars.
That’s how we’re positioning ourselves in North
America in relation to book printing and how we’re countering
the competition from China.
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I’d like to also say a few words about the consolidation
of our industry. Consolidation is an ever-present reality,
but it has been almost constant for the past 10 years. So
there’s nothing new on that front. For instance, in
2004 there were 32,000 commercial printers in North America,
6000 fewer than in 1998. Indeed, a 2005 study indicated that
the 50 biggest printers controlled only about 30% of the market.
So the intense consolidation of the past 10 years will continue.
Plus, tougher competition and the consolidation of our own
customers is forcing prices down. We should expect more mergers,
and often among the biggest players. The most recent example
– the acquisition by Donnelley, the number one printer,
of Banta, number eight, as well as two other printers –
is a sign of where things are going.
Let me note in passing that with printing revenues of 1.5 billion
U.S. dollars in 2006, Transcontinental is the sixth-largest
printer in North America.
A further manifestation of consolidation is the emphasis on
streamlining, in all areas. We’re seeing operational
restructuring, closures and sales. Companies are reviewing
vulnerable operations or activities where the barriers to
entry are too low, and the focus is on continually improving
efficiency, reducing costs, and so forth.
For our part, we have completed our major reorganization and
restructuring projects. I am very confident about our position
and platform for the future.
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In short, the printing industry is going through a turbulent
period. But is it really, as some observers have said, an
“existential crisis”? Again, I don’t think
so. I see it simply as a continuation of the fast-paced change
of the past ten years.
And that change has been happening in almost every major industry.
Bread isn’t made the way it was 20 years ago and even
the types of bread have changed: just think of the proliferation
of “healthy” or whole-fibre products. Compare
the automated and digital services of today’s banks
to those of the 1980s. The same goes for the publishing of
books, magazines and newspapers. Our industry is no exception.
Transcontinental has met its challenges successfully over
the past ten years. I am convinced that we have the people,
the corporate culture and the strategy to continue to be a
winner.
SOME MAJOR TRENDS
How will we keep growing during the next decade? I’m
not telling you anything new when I say that the answer is
a two-pronged approach: define a realistic strategy for international
growth, based on your own competitive edge and ability to
execute; and anticipate the major market trends, the ones
that reflect the emerging needs of our customers.
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Let’s look at the international situation first. All
our companies have to position themselves outside their national
markets.
Transcontinental is Canada’s biggest printer, with revenues
of 1.7 billion Canadian dollars. We lead in almost all of
our niches: in flyer, insert, book and newspaper printing,
in direct marketing items, and in commercial products such
as annual reports, brochures, posters, etc. We are also a
strong second in magazine and catalogue printing.
So the conclusion is self-evident: most of our future growth
will come from international sales. At the international level
our growth is highly targeted, and at the geographic level
our priority markets are the United States and Mexico. Currently,
about a third of our printing revenue, or about 600 million
Canadian dollars, comes from the U.S. market. Half of that,
mainly books, catalogues and magazines, is exported from Canada;
the other half is produced in the U.S. itself, and is mainly
direct marketing products and services.
This geographic diversification is a very natural progression
since our two economies are highly integrated.
We also have a targeted strategy in terms of our products
and services. In other words, we have a niche-based approach:
we’re not trying to become one of the biggest printers
in the world, but rather the best in a certain number of fast-growing
niches where we have expertise and a competitive edge. In
most cases, this expertise was developed first in Canada.
I know the American market well because I worked there for
a number of years and I’m certain that we’ve adopted
the right strategy.
Let me give you an example: direct marketing. Our facilities
in Pennsylvania, California and Texas allow us to cover all
of North America. With annual sales of 300 million dollars,
we are one of the biggest suppliers of integrated direct marketing
services in the United States and the leading supplier to
financial institutions. Our customers include American Express,
Bank of America and Citibank.
We have been in direct marketing in the United States since
1999. But our major breakthroughs occurred in 2003 and 2005,
when we acquired two complementary companies, the first, CC3,
which was extremely strong in sales and the second, JDM, which
was a master of operational efficiency.
In 2006, we completed the reorganization and modernization
of our activities in Pennsylvania, consolidating four plants
into a single unit in Warminster and finalizing the JDM integration
plan. Today we have the business plan and team to strengthen
our position in direct marketing in the U.S., primarily through
acquisitions.
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That leads me to a major trend that’s changing our
industry: one-to-one advertising. Mass marketing won’t
disappear, but personalization is a direct response to the
needs of advertisers who want to target consumers so they
can maximize the return on their advertising dollar.
For Transcontinental, personalization is second nature. I’ve
already mentioned that our publications are targeted by geographic
community and community of interest. Our service to distribute
advertising material door-to-door relies on socio-demographic
data, and content can change from one neighbourhood to the
next, or even one street to the next. In fact, personalization
affects all of our activities. For example, for the San
Francisco Chronicle daily paper, which we’ll start
printing in 2009, we’ll be producing about 400 different
issues: different in terms of content and inserts.
So it was quite natural for us to become one of the major
players in the direct marketing industry in the United States.
It’s a niche that relies essentially on data management
and it will grow quickly in the years ahead.
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Another irreversible trend is companies reducing the number
of suppliers they deal with. Indeed, this is one of our own
concerns when we’re wearing our customer hat and looking
at our own suppliers. In return, we demand of the “happy
few” that they cover the broadest range of our needs
that they can.
Reducing the number of suppliers is now a well-established
trend in corporate business practices, across all industries.
It’s having a concrete impact on our companies because
it means that we must be one of the top two or three suppliers
to each of our clients. Otherwise, it’s better to get
out.
Happily, Transcontinental was founded on this concept and
has integrated it from the very beginning. We were the first
in Canada to offer retailers a one-stop shop that provided
a complete flyer prepress, printing and distribution service.
Our sales approach has been based on this premise for the
past several years, particularly in our cross-selling initiatives.
The most recent success on this front is the five-year, 350
million dollar contract that we just signed with the Hudson’s
Bay Company to print all of its flyers. This includes 75 million
dollars in new business based on a number of our other value-added
products and service, including data management and loyalty
programs.
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The ultimate manifestation of efforts to reduce the number
of suppliers is outsourcing, when clients entrust you with
a complete stage of their production chain.
As you know, it takes trust to select just one or two suppliers
or to place an entire phase of your production process into
the hands of one partner! The only way to get there is to
have business credibility, and that’s an asset that
must be earned. There are no shortcuts. Business credibility
must be built over time with investors, customers, employees
and it involves being socially and environmentally responsible.
Outsourcing is a natural extension of our business model,
which is based on being close to our customers. Let me give
you a few examples.
For our direct marketing clients in the United States, one
of the services we offer is to take charge of their entire
campaign, from A to Z. In Canada, major retailers have transferred
their premedia services to us; once their content has been
digitized by us, they can us it on other platforms. We also
offer custom publishing. Once you are part of the customer’s
value chain, you become a true partner. What we achieve, in
effect, is maximum customer loyalty. That’s the key
to it all.
But the area where we stand out in the North American market
is in newspaper printing!
Transcontinental is Canada’s largest newspaper printer,
with annual revenues of over 250 million dollars. We have
a network of plants that extends from St. John’s, Newfoundland
to Vancouver, British Columbia. We print some 200 newspapers,
including about 20 dailies.
Our Evolution 2010 project identified newspaper printing
as one of our key areas of growth, and this growth will occur
mainly in the United States. We are going to become in newspaper
printing what we already are in direct marketing. That’s
our game plan.
The daily paper industry is changing rapidly all over the
world. Newspapers account for 30% of advertising budgets.
As is usual during periods of accelerated change, there are
winners and losers. Our strategy is to work with the innovators
who have decided to be on the winning side. Indeed, our outsourcing
model is custom-tailored to their needs.
What we do is allow publishers to concentrate on their primary
job, which is to promote their brand by creating top-quality
content and design, and to focus on innovation.
We also provide them with the latest technology so they can
attract new generations of readers and advertisers. I’m
thinking here of more colour and better quality colour, and
targeted distribution.
Not only is our model highly sophisticated in terms of technology,
it is also highly advanced in terms of human resource management.
We have an innovative work organization structure that is
both flexible and efficient.
This model was developed in Canada in our work with, among
others, The Globe and Mail and La Presse. In
2005, we embarked upon an ambitious plan to break into the
U.S. market. That same year we started a 10-year contract
to print The New York Times for the Ontario and Upstate
New York markets. The very high level of satisfaction and
prestige of our client won us great credibility with U.S.
newspaper publishers.
We took a major step last November when we announced that
we had signed a 15-year contract, valued at more than a billion
U.S. dollars, with Hearst Corporation, to print the San
Francisco Chronicle and its related products. Unlike the
contracts signed with Canadian newspaper publishers, this
one excludes paper. On a comparable basis it would be worth
two billion U.S. dollars.
Let me just mention that the San Francisco Chronicle
is the leading paper in the Bay Area, the fifth most-populous
market in the United States, and is ranked the 14th daily
paper in the U.S., with an average daily circulation of more
than 400,000 copies.
Today, we are in various stages of talks with several major
players in the United States. I can tell you that our model
is being very well received everywhere and the interest is
even greater since November 2006. The growth potential for
Transcontinental is enormous. We’re very optimistic.
But I should point out that the negotiations can be very long.
For the San Francisco Chronicle, for example, it took
18 months from the time we made our first presentation to
when we signed the contract.
Early this year we set up a division that will be dedicated
full time to growing newspaper printing in the United States.
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In closing, I’d like to add a word about the most important
investment we can make as a company: I’m talking about
investing in our people. Now that is a trend that should be
permanent, if you will pardon the contradiction! For me, it
is my number one business credo. It really is the people who
make the difference! The best strategy will go nowhere if
we don’t have the people to carry it out… people
who are motivated, dedicated, qualified, and who can adapt
quickly to new technologies and work as a team. Also, people
who are guided by leaders who can motivate, develop the talent
around them, communicate the company’s vision and build
a climate of trust.
That’s why our Evolution 2010 business project
puts such strong emphasis on developing leadership at every
level of the company. To date, about 1500 managers have taken
the first three modules in the Mission: Leadership program.
The training program was introduced in 2004 and will be completed
by February 2008.
That, I believe, is one of the most important elements of
the “Transcontinental” difference.
Thank you for your attention. We can now move on to the question
period, my favourite part.
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